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Returns Policy:

Provided that your correct, fully completed return request form is received by our customer care team within 28 days of you receiving your order and all items are returned unused/unworn and with the original product packaging intact, we are happy to offer an exchange or refund. No product can be returned to us without an authorised return request.

Please note that your right to cancel or return a product does not apply to certain types of products. The following list provides a non-exhaustive list of the types of products you cannot cancel or return:

  • Sex toys in any condition unless faulty, due to hygiene concerns
  • Strap on harnesses, bodysuits or playsuits that have been tried on in direct skin contact; all of these items must be tried on over your own lingerie
  • Intimate play items including cock & ball toys and rings
  • Bondage items in any condition unless faulty due to hygiene concerns: ball gags, collars, any type of cuffs, spankers, floggers, spreader bars, harnesses, blindfold, masks and suspension straps
  • Incomplete, damaged, worn, altered and washed items
  • Products which are bespoke, have been made to measure, altered, or personalised to your specifications

Process for returning a UK order:

  1. Contact our customer care team at to request a returns authorisation form
  2. Receive our returns form, fill this out and send it back to customer care within 28 days
  3. Receive a returns authorisation number and a free returns label
  4. Package your return securely and include as much original packaging as possible
  5. Post the item to us

Then it’s over to us. Refunds will be processed within 7 days of the return arriving back to us.

Process for returning an order from outside of the UK:

International customers are welcome to return or exchange items, as long as they follow our returns policy detailed above.

Please note that international customers have to pay all costs of returning any items.


  • Refunds will be credited back to the payment method used for the order
  • A confirmation email will be sent once your refund has been processed. It may take up to five working days for your bank to process the payment


Please list the details of the pieces you are exchanging on your returns form, If you would like an item of higher value then we will bill you. Similarly if the item is of a lower value we will refund the difference via your original payment method. 

If you have any further questions, you can contact our customer care department.


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